We want you to be confident buying from CuddlyKid. If something isn’t right, here’s exactly how returns and refunds work.
Return window
We accept returns within 30 days of delivery. To be eligible, items should be unused, in their original packaging, and in the same condition you received them, with all original tags, manuals, and accessories included.
How to start a return
Email support@cuddlykid.us with your order number and the reason for the return. We’ll confirm eligibility and send you return instructions, including where to ship the item back.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status. Approved refunds are processed within 7 business days and issued back to your original Stripe payment method. Depending on your bank, it may take a few additional business days for the refund to appear on your statement.
Return shipping
Unless the return is due to a defective item, an incorrect item shipped, or damage in transit, return shipping costs are the customer’s responsibility. If we made an error or the item arrived damaged, we’ll cover return shipping and either replace the item or issue a full refund, your choice.
Non-returnable situations
Items returned outside the 30-day window, items that show signs of use or damage not present at delivery, or items missing original packaging/accessories may be denied a refund or subject to a partial refund at our discretion.
Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, contact us within a few days of delivery with photos of the item and packaging so we can resolve it quickly — usually with a replacement or full refund rather than a standard return.
Questions
Reach us at support@cuddlykid.us or +1 830 313 9996 — we’re happy to walk you through the process.